Each Lucky Cowboy hat is shaped to reflect your story, with custom details and meaningful touches that make it uniquely yours. All Lucky Cowboy hats are made to order, with in-stock items available only in limited quantities.

Appointments

A $25 deposit is required to secure your appointment and will be applied toward your purchase. Because all hats are made to order and produced in small batches, this deposit allows us to reserve time, materials and intention for your experience.

At this time, appointments are designed for one guest at a time. This allows for a focused, unhurried experience where every detail can be thoughtfully explored. Dedicating the full appointment to one guest ensures the level of care and attention each piece deserves.

• Cancellations or rescheduling require 48 hours’ notice.

• Appointments arriving 15 minutes late may be subject to rescheduling.

• Appointments arriving 30 minutes or more late will forfeit their deposit and will need to be rebooked.

Production Timeline

All Lucky Cowboy hats are made to order, and in-stock pieces are limited. Craftsmanship takes time, and production timelines vary depending on availability and customization.

• If your preferred color, weight, and size happen to be available, hats are typically completed within 1 week.

• If materials or sizes are not currently on hand, your hat can still be designed during your appointment, with final pieces ready for pickup or shipment within 3–6 weeks.

Finished hats may be collected from our Laguna Beach studio or shipped locally or long-distance for your convenience.

Events & Group Experiences

We offer small group bespoke fitting events for private gatherings, weddings, brand activations, and gifting suites. As with all Lucky Cowboy pieces, event hats are made to order, with production timelines following our standard custom schedule.

Finished hats from group experiences are typically delivered 3–6 weeks after the event, reflecting the slow, intentional process behind each piece. Event details, group size, and customization options are confirmed in advance.

Returns & Exchanges

• Custom Hats & Leather Goods

  Every custom hat and leather good is made to order and created specifically for you. Due to the bespoke nature of our work, all sales of customized items are final, including made-to-order or personalized hats and leather accessories.

  Once the design or production process has begun, we are unable to accept returns or issue refunds. We encourage open communication throughout the design process and are always happy to answer questions before your order is finalized.

• Trucker Hats

  Unworn trucker hats may be returned within 14 days of purchase for store credit only. Items must be unworn, in original condition, and accompanied by proof of purchase.

Shipping fees are non-refundable, and customers are responsible for return shipping costs.

Payment Policy

A $25 deposit is required to confirm your appointment and will be applied toward your final purchase. Remaining balances are due once your design is complete and production begins.

Because all hats are made to order, payments are non-refundable once production has started. We accept all major credit cards and Apple Pay.

Event Payment Policy

To secure your event date, full payment is required at the time of booking. All event payments are non-refundable. Should an event need to be canceled, eligible amounts may be converted to store credit or a gift voucher. Please note that all service fees, labor costs, and applicable fees are non-refundable.

Care & Maintenance

Each hat includes care instructions to help preserve its shape and quality. Proper care ensures your Lucky Cowboy hat remains a trusted companion for years to come.

Damaged Hats

If your Lucky Cowboy hat becomes damaged or loses its shape, please bring it back to the studio for evaluation. In many cases, reshaping or restoration services may be available.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any information shared with us is used solely to fulfill your order or inquiry. We do not share personal information with third parties without your consent, except as required by law.