Appointments

A $25 deposit is required to secure your appointment and will be applied toward your purchase. Because all hats are made to order and produced in small batches, this deposit allows us to reserve time, materials, and intention for your experience.

Appointments are designed for one guest at a time to allow for a focused, unhurried experience where every detail can be thoughtfully explored. Dedicating the full appointment to one guest ensures the level of care and attention each piece deserves. Lucky Cowboy operates by reservation to ensure each guest receives a thoughtful, unhurried experience. Walk-ins are always welcome when availability allows, but appointments are not guaranteed without a reservation.

Cancellations or rescheduling require 48 hours’ notice. Appointments arriving more than 15 minutes late may be subject to rescheduling. Appointments arriving 30 minutes or more late will forfeit their deposit and must be rebooked.

Deposits are applied toward a specific hat or service, are non-transferable, and are valid for 12 months from the date of purchase.

Production Timeline

All Lucky Cowboy hats are made to order, and in-stock pieces are limited. Craftsmanship takes time, and production timelines vary based on product availability and customization.

Craftsmanship takes time. Production timelines vary depending on availability and customization. Final pieces are typically ready for pickup or shipment within 2–8 weeks., depending on product availability.

Finished hats may be collected from our Laguna Beach studio or shipped locally or long-distance for your convenience.

Corporate Gifting Experiences

We do not currently offer event experiences. We intentionally keep our process slow, personal and rooted in craftsmanship.

Instead, we offer curated corporate gifting experiences designed for teams, staff, and client appreciation. Recipients receive a bespoke Lucky Cowboy gift experience that allows them to book and enjoy their custom fitting at their leisure in our Laguna Beach studio. We also offer branded collaboration merchandise, curated gifting collateral, and custom gifting packages tailored specifically to your company or team.

To inquire about corporate gifting collaborations, please contact us directly.

All corporate gifting reservations require payment in full at the time of booking. Because reservations require dedicated staffing, scheduling, and studio hold commitments, cancellations made within 21 days of the scheduled reservation date are non-refundable and may be subject to additional cancellation fees. Any approved credits or rescheduled experiences are issued solely at the discretion of Lucky Cowboy and may exclude staffing costs, labor, administrative fees, and other non-refundable expenses already incurred. All Lucky Cowboy pieces are made to order, and production timelines follow our standard custom production schedule.

Working on Personal & Vintage Hats

We’re happy to offer consultation for reshaping, restoration, and custom embellishments for hats not originally made by Lucky Cowboy. Each hat is evaluated individually and handled with care and respect.

Hats vary widely in age, construction, and materials. Older hats and non–Lucky Cowboy hats may respond unpredictably to shaping, steaming, trimming, or restoration. While every effort is made to preserve the integrity of the hat, Lucky Cowboy is not responsible for damage that may occur during the process, and the customer assumes all associated risk.

All revisions, restorations, or customizations for personal, vintage, or non–Lucky Cowboy hats are subject to a $100 minimum service charge. Final pricing may vary based on scope of work, materials requested, and condition of the hat.

Returns & Exchanges

• Custom Hats & Leather Goods

  Every custom hat and leather good is made to order and created specifically for you. Due to the bespoke nature of our work, all sales of customized items are final, including made-to-order or personalized hats and leather accessories.

  Once the design or production process has begun, we are unable to accept returns or issue refunds. We encourage open communication throughout the design process and are always happy to answer questions before your order is finalized.

  Ready-to-Wear & Accessories

  Unworn ready-to-wear items and accessories, including trucker hats, apparel, scarves, bandanas, and select lifestyle goods, may be returned within 14 days of purchase for store credit only.

  Items must be unworn, unused, in original condition, and accompanied by proof of purchase. Shipping fees are non-refundable, and customers are responsible for return shipping costs.

  Gently Found & Vintage

  Each gently found and vintage piece is thoughtfully sourced and one of a kind. Due to the delicate and unique nature of vintage goods, all vintage clothing, footwear, and found items are final sale and non-returnable.

  Due to the nature of apothecary and one-of-a-kind goods, select items may also be marked final sale. Please review individual product descriptions carefully before purchasing, and feel free to reach out with any questions prior to ordering.

Payment Policy

A $25 deposit is required to confirm your appointment and will be applied toward your final purchase. Remaining balances are due once your design is finalized and production begins.

Because all hats are made to order, payments are non-refundable once production has started. We accept all major credit cards and Apple Pay.

Care & Maintenance

Each hat includes care instructions to help preserve its shape and quality. Proper care ensures your Lucky Cowboy hat remains a trusted companion for years to come. Complimentary reshaping is offered for all Lucky Cowboy hats.

If your Lucky Cowboy hat becomes damaged or loses its shape, please bring it back to the studio for evaluation. In many cases, reshaping or restoration services may be available.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any information shared with us is used solely to fulfill your order or inquiry. We do not share personal information with third parties without your consent, except as required by law.