Appointments

A $25 deposit is required to secure your appointment and will be applied toward your purchase. Because all hats are made to order and produced in small batches, this deposit allows us to reserve time, materials, and intention for your experience.

Appointments are designed for one guest at a time to allow for a focused, unhurried experience where every detail can be thoughtfully explored. Dedicating the full appointment to one guest ensures the level of care and attention each piece deserves. Lucky Cowboy operates by reservation to ensure each guest receives a thoughtful, unhurried experience. Walk-ins are always welcome when availability allows, but appointments are not guaranteed without a reservation.

Cancellations or rescheduling require 48 hours’ notice. Appointments arriving more than 15 minutes late may be subject to rescheduling. Appointments arriving 30 minutes or more late will forfeit their deposit and must be rebooked.

Deposits are applied toward a specific hat or service, are non-transferable, and are valid for 12 months from the date of purchase.

Production Timeline

All Lucky Cowboy hats are made to order, and in-stock pieces are limited. Craftsmanship takes time, and production timelines vary based on product availability and customization.

Craftsmanship takes time. Production timelines vary depending on availability and customization. Final pieces are typically ready for pickup or shipment within 2–8 weeks., depending on product availability.

Finished hats may be collected from our Laguna Beach studio or shipped locally or long-distance for your convenience.

Events & Group Experiences

We occasionally offer small group bespoke fitting events for private gatherings, brand activations, and gifting suites. As with all Lucky Cowboy pieces, event hats are made to order, with production timelines following our standard custom schedule.

Event Payment Policy

Bespoke fitting events require payment in full at the time of booking. All event payments are non-refundable. Should an event need to be canceled, eligible amounts may be converted to store credit or a gift voucher. Please note that all service fees, labor costs, and applicable fees are non-refundable.

Working on Personal & Vintage Hats

We’re happy to offer consultation for reshaping, restoration, and custom embellishments for hats not originally made by Lucky Cowboy. Each hat is evaluated individually and handled with care and respect.

Hats vary widely in age, construction, and materials. Older hats and non–Lucky Cowboy hats may respond unpredictably to shaping, steaming, trimming, or restoration. While every effort is made to preserve the integrity of the hat, Lucky Cowboy is not responsible for damage that may occur during the process, and the customer assumes all associated risk.

All revisions, restorations, or customizations for personal, vintage, or non–Lucky Cowboy hats are subject to a $100 minimum service charge. Final pricing may vary based on scope of work, materials requested, and condition of the hat.

Returns & Exchanges

• Custom Hats & Leather Goods

  Every custom hat and leather good is made to order and created specifically for you. Due to the bespoke nature of our work, all sales of customized items are final, including made-to-order or personalized hats and leather accessories.

  Once the design or production process has begun, we are unable to accept returns or issue refunds. We encourage open communication throughout the design process and are always happy to answer questions before your order is finalized.

• Trucker Hats

  Unworn trucker hats may be returned within 14 days of purchase for store credit only. Items must be unworn, in original condition, and accompanied by proof of purchase. Shipping fees are non-refundable, and customers are responsible for return shipping costs.

• Gently Found & Vintage

  Each gently found and vintage piece is thoughtfully sourced and one of a kind. Because of their unique nature, all vintage clothing and footwear are final sale. We encourage you to review sizing and details carefully before purchasing, and we’re always happy to answer questions to help you feel confident in your choice.

• Silk Scarves & Bandana Slides

  Unworn silk scarves and bandana slides may be returned within 14 days of purchase for store credit. Items must be unworn, in original condition, and accompanied by proof of purchase. Shipping fees are non-refundable, and customers are responsible for return shipping costs.

• Palo Santo

  Due to its natural and apothecary nature, all Palo Santo is final sale.

Payment Policy

A $25 deposit is required to confirm your appointment and will be applied toward your final purchase. Remaining balances are due once your design is finalized and production begins.

Because all hats are made to order, payments are non-refundable once production has started. We accept all major credit cards and Apple Pay.

Care & Maintenance

Each hat includes care instructions to help preserve its shape and quality. Proper care ensures your Lucky Cowboy hat remains a trusted companion for years to come. Complimentary reshaping is offered for all Lucky Cowboy hats.

If your Lucky Cowboy hat becomes damaged or loses its shape, please bring it back to the studio for evaluation. In many cases, reshaping or restoration services may be available.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any information shared with us is used solely to fulfill your order or inquiry. We do not share personal information with third parties without your consent, except as required by law.