At Lucky Cowboy, the journey starts with you.

Each hat is shaped to fit your story, with custom touches and accessories that make it uniquely yours. Crafting a custom hat is a thoughtful process, and we want to ensure every detail is just right.

Appointments

Appointments are scheduled for 2.5 hours. The initial consultation lasts 45–60 minutes, where we’ll discuss your hat, choose the shape, style, and accessories. Most hats are completed same day. For additional styling, custom sewn bands, laser burning, embroidery and more, we may ask that you pick up your hat within a few days after your appointment to allow time for those final personalized touches.

Returns

Custom Hats & Leather Goods

Every hat at Lucky Cowboy is a bespoke creation, tailored to your individual style and needs. All sales of customized items are final, including made-to-order or personalized hats and leather accessories. Once the design process has begun, we are unable to accept returns or offer refunds.

We encourage open and thorough communication throughout the design process to ensure your vision is fully realized. If you have any questions or concerns, please don’t hesitate to reach out before confirming your order.

Trucker Hats

Trucker hats may be returned within 14 days of purchase for store credit only. Returned items must be unworn, in original condition, and accompanied by proof of purchase. Shipping fees are non-refundable, and customers are responsible for return shipping costs.

If you have questions about your purchase or need support, please contact us—we’re always happy to help.

Limited Stock & Pre-Orders

Due to the nature of our small-batch items, we have a limited amount of stock and request your hat size and color preference in advance. While we do our best to have a variety of sizes and colors available, it’s possible that the size or color you’re interested in may not be in stock at your appointment. If this happens, we can absolutely place a custom order for you, which typically takes 2–4 weeks to arrive.

Appointment Policy

Appointments are approximately 90 minutes but may vary based on guest count. A $25 deposit per guest is required to secure your appointment and will be credited toward your purchase. If you need to reschedule or cancel, please notify us at least 48 hours in advance.

• Appointments that are 15 minutes late are subject to rescheduling, and we will work with you to find a new time.

• Appointments that are 30 minutes late will forfeit their deposit and will not be eligible for a refund.

Sizing Policy

Specialty orders are available for sizes 6 1/2 to 8. Hats can be shaped and fitted to most adult head sizes. Please let us know of any special sizing requests prior to your appointment to ensure the perfect fit. Custom sizing may require additional time for pre-ordering and adjustments.

Payment Policy

A $25 deposit is required to confirm your appointment, with the remaining balance due upon completion. Deposits are credited toward your purchase at the time of your appointment. We accept all major credit cards. Due to the personalized nature of our work, payments are non-refundable once production has begun.

Care & Maintenance

To preserve the shape and quality of your Lucky Cowboy hat, follow the care instructions provided with your purchase. Regular brushing, lint rolling, and proper storage are key.

Reshaping Services: If your hat requires reshaping or maintenance, we offer reshaping services for all Lucky Cowboy hats.

Damaged Hats

If your Lucky Cowboy hat is damaged or loses its shape, please bring it back for evaluation. We offer reshaping services to restore it to its original form.

Event Policy

We offer small group, in-studio events. For more details, please reach out to us.

Privacy Policy

At Lucky Cowboy, we respect your privacy and are committed to protecting your personal information. All information shared with us is used solely for fulfilling your order or inquiry. We do not share your personal information with third parties without your consent, except as required by law.