Can I book an appointment to design my hat in person?
Yes! We offer in-person appointments at our Laguna Beach studio. For those unable to visit us, we also provide virtual consultations, ensuring you have a personalized and seamless experience no matter where you are. Book Online.

Do I need an appointment?

Lucky Cowboy operates primarily by reservation to ensure each guest receives a thoughtful, unhurried experience. Walk-ins are always welcome when availability allows, but appointments are not guaranteed without a reservation. Booking ahead is the best way to secure dedicated time in the studio. Book Online.

What materials do you use to make your hats?
We use high-quality fur felt made from rabbit and beaver, offering durability, softness, and a luxurious finish. Our straw collection are crafted with premium toquilla straw. Every material is hand-selected to ensure your hat is built to last.

Do you offer gift cards?
Yes! A Lucky Cowboy gift card is the perfect way to give someone the gift of a one-of-a-kind hat experience. We have physical gift cards as well as digital gift cards. Typical gift experience to create a Lucky Cowboy Collection hat is $550 for the Classic and $1,100 for the Heritage, both inclusive of sales tax.

How do I care for my Lucky Cowboy hat?
We provide detailed care instructions with every hat to help you keep it looking its best. Hat Care.

How long does it take to make and receive my hat?
Craftsmanship takes time. Production timelines vary depending on availability and customization. Final pieces are typically ready for pickup or shipment within 2–8 weeks. Finished hats may be collected from our Laguna Beach studio or shipped locally or long-distance for your convenience.

Do you offer small group events or private experiences?
Yes. We offer small group bespoke fitting events for private gatherings, VIP boutique experiences, brand activations, weddings, and gifting suites. These intimate experiences allow guests to explore every detail of their hat through thoughtfully curated stations, guided by craftsmanship and storytelling. Finished hats are delivered 3–8 weeks after the event, reflecting the slow, intentional process behind each piece. Please reach out to inquire about availability, group size, and customization options.

What’s your return or exchange policy?
Due to the custom nature of our hats, all sales are final. However, we’re committed to your satisfaction—if there’s an issue, please contact us, and we’ll work to make it right.

What is your payment policy?
Payments are non-refundable once production has begun, due to the personalized nature of our work. We accept all major credit cards and Apple Pay.

Do you offer specialty details for custom hats?
Yes, we love bringing unique touches to every creation. If you have a special request for details—whether it’s a specific color, accessory, or something completely one-of-a-kind—send it our way! We’ll do our best to source the perfect elements to make your hat even more personal and extraordinary.

Do you offer custom hats for weddings?
Absolutely! From milestone celebrations to everyday adventures, we create custom hats for any occasion. Whether you’re marking a special moment or simply expressing your individuality, we’ll craft a piece that’s uniquely you.

Can I book an appointment to design my hat online?
Yes! You can easily book an appointment to design your custom hat online. Simply click our booking link to choose a time that works best for you, and we’ll begin creating your one-of-a-kind piece.

How do I measure my head?
Using a soft measuring tape, wrap it gently around your head where you’d like your hat to rest, typically about ½ inch above your ears and eyebrows and over the largest part of the back of your head.

Hold the tape comfortably snug, not tight. A little movement is good, it should feel natural, not restrictive. Note where the ends meet; if you’re using a string, lay it flat against a ruler afterward. For the most accurate size, measure several times and take the most consistent number, down to the nearest 1/16 inch.

If you fall between sizes, choose the next size up for comfort. Remember that every hatmaker measures a bit differently, so even if you’re referencing an existing hat, it’s always worth remeasuring. The goal is a fit that feels effortless; secure, comfortable, and completely your own.

Do you work on hats that weren’t made by Lucky Cowboy?

Yes, we offer consultations for reshaping, restoration, and custom embellishments for personal, vintage, or non–Lucky Cowboy hats. Each piece is evaluated individually. Because older hats and outside materials vary widely, results can be unpredictable, and there is an inherent risk of damage during the process. By proceeding, clients acknowledge and accept this risk. A $100 minimum service charge applies to all personal or non–Lucky Cowboy hat services.

Is there a minimum charge for hat revisions or restorations?

Yes. All revisions, restorations, or customizations for personal, vintage, or non–Lucky Cowboy hats require a $100 minimum service charge. Final pricing varies based on the scope of work, materials requested, and condition of the hat.

Are deposits transferable or refundable?

Deposits are applied toward a specific hat or service, are non-transferable, and are valid for 12 months from the date of purchase. Deposits are non-refundable once the cancellation window has passed.

Where are you located? Is parking available?

Lucky Cowboy is nestled within Bluebird Mercantile, just steps from the beach in the heart of Laguna Beach. Our studio is a place to explore, try on, and shape a hat that feels entirely your own.

Location
Bluebird Mercantile
1550 S Coast Hwy, Suite 101
Laguna Beach, CA 92651

Parking
Guest parking is available behind the building for your convenience.

Studio Hours — by reservation
Wednesday – Sunday | 11:00 AM – 5:00 PM
Outside of regular hours may be available upon request — feel free to send us a message to inquire.

How can I contact you with additional questions?
Feel free to reach out via our contact page, and we’ll be happy to assist you!