Can I book an appointment to design my hat in person?

Yes! We offer in-person appointments at our Laguna Beach studio where you can explore the Made-to-Order Collection, try on crown and brim shapes, find your size, choose your felt and color, and bring your Lucky Cowboy to life with us.

For those unable to visit the studio, virtual appointments are also available.

Do I need an appointment?

Lucky Cowboy operates primarily by reservation to ensure each guest receives a thoughtful experience. Booking ahead is the best way to guarantee dedicated time in the studio to explore, try on, and design your Made-to-Order hat.

Can I order a hat online?

Absolutely. Our Made-to-Order Collection can be experienced in the studio or ordered entirely online.

When ordering online, select your size and fur felt, then tell us your preferred crown, brim, color, and any additional embellishments you’d like. Once your order is placed, we’ll reach out to confirm all of the details with you before your hat goes into production.

What if I want something outside of the Made-to-Order Collection?

We welcome Custom Commissions for those looking for something beyond our existing collection. Whether you have a particular color or detail in mind, original artwork, or an entirely new direction, send us a note through our contact form here or book an appointment to discuss your idea.

What materials do you use to make your hats?

Our hats are available in two signature fur felts: European rabbit fur felt and American beaver fur felt. Both are selected for their beauty, feel, and durability. Our straw hats are crafted from premium toquilla straw.

Do you offer gift cards?

Yes! Lucky Cowboy gift cards are available in both physical and digital formats and can be used toward a Made-to-Order hat, Ready-to-Wear piece, or other Lucky Cowboy goods. For those gifting a Made-to-Order hat, we recommend allowing approximately $550 for a Classic and $1,100 for a Heritage, inclusive of sales tax. Visit our gift card page here.

How long does it take to make and receive my hat?

Craftsmanship takes time. Most Made-to-Order hats are ready for pickup or shipment within approximately 2–8 weeks. Timing may vary depending on felt availability, design details, and the season.

Once complete, your hat may be collected from our Laguna Beach studio or shipped directly to you.

How do I care for my Lucky Cowboy hat?

We provide care instructions with every Lucky Cowboy hat to help keep it looking its best for years to come. Visit our Hat Care page here.

How do I measure my head?

Using a soft measuring tape, wrap it gently around your head where you’d like your hat to rest, typically about ½ inch above your ears and eyebrows and around the largest part of the back of your head.

Hold the tape comfortably snug, but not tight. Note where the ends meet and measure several times for the most consistent result. If using a string, mark where the ends meet and lay it flat against a ruler afterward.

If you fall between sizes, we recommend choosing the next size up for comfort.

Do you offer small group events or private experiences?

Our process is intentionally slow, personal, and rooted in craftsmanship. For companies and teams, we offer curated corporate gifting through our Laguna Beach studio. Recipients can enjoy their Lucky Cowboy experience individually and at their leisure. We can also create branded merchandise, gifting collateral, and custom gifting packages tailored to your company or team. Learn More About Corporate Gifting here.

Do you work on hats that weren’t made by Lucky Cowboy?

We occasionally take on reshaping, restoration, and customization projects on a case-by-case basis. If you have a hat you’d like us to work on, send us a few photos and details through our contact page and we’ll let you know if it’s a good fit for the studio.

What’s your return or exchange policy?

Because Made-to-Order and Custom Commission hats are created specifically for you, all sales are final. If there is an issue with your order, please reach out and we’ll work with you to find a solution.

Ready-to-Wear and other merchandise may be subject to separate return or exchange terms.

What is your payment policy?

Payment is required before a Made-to-Order or Custom Commission hat enters production. Once production has begun, payments are non-refundable due to the personalized nature of the work. We accept all major credit cards and Apple Pay.

Are deposits transferable or refundable?

When a deposit is required, it is applied toward the specific hat or service for which it was purchased. Deposits are non-transferable, valid for 12 months from the date of purchase, and non-refundable once the applicable cancellation window has passed.

Where are you located? Is parking available?

Lucky Cowboy is located inside of Bluebird Mercantile, just steps from the beach in Laguna Beach. Our studio is a place to explore the collection, try on styles, find your fit, and create a Lucky Cowboy of your own.

Location
Bluebird Mercantile
1550 S Coast Hwy, Suite 101
Laguna Beach, CA 92651

Parking
Guest parking is available behind the building.

Studio Hours — By Reservation
Tuesday–Friday | 10am–5pm
Saturday | 10am–4pm

Outside hours may be available by request. Send us a message to inquire.

How can I contact you with additional questions?

We’d love to hear from you. Visit our contact page to send us a note and we’ll be happy to help.