Can I book an appointment to design my hat in person?
Yes! We offer in-person appointments at our Laguna Beach studio. For those unable to visit us, we also provide virtual consultations, ensuring you have a personalized and seamless experience no matter where you are. Book Online.

Do you offer consultations if I’m not ready to create a hat yet?
Yes! You can book a complimentary 45-minute hat consultation where we’ll explore hat options, take your measurements, and discuss your vision. This gives you time to consider your choices before deciding how you'd like to proceed.

What materials do you use to make your hats?
We use high-quality fur felt made from rabbit and beaver, offering durability, softness, and a luxurious finish. Every material is hand-selected to ensure your hat is built to last.

Do you offer gift cards?
Yes! A Lucky Cowboy gift card is the perfect way to give someone the gift of a one-of-a-kind hat experience. We have physical gift cards as well as digital gift cards.

How do I care for my Lucky Cowboy hat?
We provide detailed care instructions with every hat to help you keep it looking its best. Hat Care.

What’s your return or exchange policy?
Due to the custom nature of our hats, all sales are final. However, we’re committed to your satisfaction—if there’s an issue, please contact us, and we’ll work to make it right.

What is your payment policy?
Payments are non-refundable once production has begun, due to the personalized nature of our work. We accept all major credit cards and Apple Pay.

Do you offer specialty details for custom hats?
Yes, we love bringing unique touches to every creation. If you have a special request for details—whether it’s a specific color, accessory, or something completely one-of-a-kind—send it our way! We’ll do our best to source the perfect elements to make your hat even more personal and extraordinary.

Do you offer custom hats for weddings?
Absolutely! From milestone celebrations to everyday adventures, we create custom hats for any occasion. Whether you’re marking a special moment or simply expressing your individuality, we’ll craft a piece that’s uniquely you.

Can I book an appointment to design my hat online?
Yes! You can easily book an appointment to design your custom hat online. Simply click our booking link to choose a time that works best for you, and we’ll begin creating your one-of-a-kind piece.

How can I contact you with additional questions?
Feel free to reach out via our contact page, and we’ll be happy to assist you!